Tailor made seat covers are special order only items and can be returned in the case of factory defect for repair or replacement. 1 year warranty from the date of purchase against defects in material and workmanship. This includes all tailor made seat covers we sell.
In the unlikely event of a claimed factory defect or error, the customer will be responsible for return freight to ship the product back to our mfg. facility for inspection with the required return authorization number. However, if we determine prior to return that the reason for the return is due to a mfg. defect or a shipping error, ie; our fault, (unlikely as we have the finest quality control in this industry), we will issue a call tag for the item to be picked up and repaired or replaced and will reship the seat covers at no charge. Any seat cover that requires a RA# will be refitted to the original seat pattern and examined carefully per your request as to fit and quality. Returns must have prior approval and have a assigned (RA) return authorization number. Merchandise sent back without a RA# will be refused and returned to the sender. Returns will not be authorized after 30 days. If a return for warranty repair is required, the shipment must be shipped prepaid by the customer with the required RA#. Once the repair has been made we will reship the item at no charge. If a return is needed please contact us for instructions and the required return authorization number. Color match to specific models is neither guaranteed nor implied and may vary according to computer screen monitor settings. Exact fit seat covers orders cannot be canceled once they have entered production and refunds cannot be issued at that point. These seat covers are special order only, made to order, and are not a stocked item. Credit will not be issued for any tailored, made to order seat cover. Any request to change a tailor made seat cover order before production, but after the order has already been processed, will incur a 10% order change fee. Delivery times are estimated based on yearly averages and may vary due to current production schedules. Exact delivery dates cannot be guaranteed nor is this implied. We make every attempt to honestly estimate all delivery times. Delivery time estimates are calculated from the date the credit card charge is processed and the order is entered into the production schedule. Average delivery time on tailor made to order seat covers is 3-4 weeks.
Modified off the shelf fit seat covers cannot be returned for credit and may take 2-3 weeks to complete the modifications before shipment. Off the shelf fit unmodified seat covers will typically deliver in 7-10 business days.
Unmodified off the shelf fit seat covers may be returned for credit with the required RA# within 10 days from the date of delivery.
A 15% restock fee will be applied to any return credit and the original shipping fee and the return shipping fee will not be credited.
We supply the finest seat covers in our industry, offer outstanding customer service, and the lowest guaranteed delivered price. All orders are accepted on the terms of our company policies. By submitting a order to us, you acknowledge that you have read and agree to our policies.If you have a question regarding our seat cover policy please call us toll free at 1-800-259-1773. Thank you.