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Softopper Warranty

We warrant our Softopper products to be free from defects in material and workmanship for a period of one year, with the exception of vinyl windows and zippers, provided there has been normal use and proper maintenance.

Vinyl Windows are warranted for a period of 6 months from the date of purchase. Our high quality zippers are guaranteed to be in perfect working condition when leaving the factory. Due to atmospheric conditions, dirt, sand, road grime, dust, and abrasive cleaners, etc., zippers are warranted for a period of 6 months from the date of purchase. Toyota 4 Runner, Chevy Blazer and GMC Jimmy side curtain windows are warranted for 90 days from the date of purchase.

Softoppers obligations under this warranty are limited to the aforementioned repair or replacement of warranty defects for which return authorization has been received during the warranty period, and Softopper SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF THIS OR ANY IMPLIED WARRANTY.

This warranty applies to the original purchaser only. All remedies under this warranty are limited to repair or replacement of any item or items found to be defective by the factory within the time period specified.

Softopper Return Policy

If a return is needed please contact us for instructions. No returns on merchandise without a Return Authorization number. Returns will not be authorized after 30 days from date of order. Merchandise sent back without a Return Authorization number will be returned to sender. Customers are responsible for all shipping fees and are non-refundable.

If a request is made to return the Softopper, $35.95 for the initial shipping (the cost that we paid for initially shipping the item to you) will not be refunded and will be deducted from the amount of credit due for the return. This applies to Softoppers that ship under any Free Shipping special that may be running at the time of purchase. Softopper freight charges to AK and Hawaii will not be credited.

Returns must be pre-approved and have Softoppers issued RGA number attached. Any defective items must be returned with a copy of the invoice proof of purchase freight pre-paid. Items returned must be carefully packed, in clean condition, with plastic windows protected from scratching and creasing. This warranty does not cover damage resulting from abuse, misuse, alteration, accident or damage in transit.

The Softopper is a Truly Excellent, Well Engineered product that has been proven for many many years to perform flawlessly under the harshest weather conditions.

Our average delivery time on a Softopper is 2-5 days.

By placing a order with us you acknowledge that you agree to our company policies.

Yes I want to order and agree to the policy terms as noted above


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